Minnesota Computers for Schools is currently looking for a
Full-Time Technical Support Manager

About Minnesota Computers for Schools: MCFS is a 501(c)(3) nonprofit organization that works collaboratively with schools and educationally focused community organizations to provide technology solutions and skills training to individuals in need.

Position Description: Candidate will be responsible for providing technical support for our customers, respond to and resolve incoming technical support issues and keep database up-to-date with technical support issues. In the event a replacement unit is required, the Technical Support Manager will coordinate and handle the shipping to the customer and track returns.

Additional responsibilities:

• Provide back-up for the Production Manager when needed.
• Perform quality assurance checks.
• Working with the Director of Operations to track training records for staff and interns.

Job Requirements

Required Qualifications:

• Bachelor’s Degree in computer science or related field or Associates Degree in computer/networking field plus two years of computer hardware experience.
• Experience providing computer support.
• Knowledge of computers, hardware and other peripherals, computer refurbishing and knowledge of MS Operating Systems.
• Experience with servers is helpful, but not required.
• Management and warehouse experience is helpful.

Skills: Candidate will possess both strong interpersonal skills and work ethic. A strong background in personal computers and technology is mandatory.

Candidate must pass background check and drug test.

Salary: Based on experience, eligible for benefits after 30 days of employment

Hours: 7:50am – 4:20pm Monday through Friday

Location: 504 Malcolm Ave SE, Minneapolis

Please send resume and salary requirements to Neal Lewis by November 26, 2018 at 8am at: nlewis@mncfs.org.