MCFS WARRANTY POLICY FOR SCHOOLS & EDUCATIONAL NONPROFITS

Minnesota Computers for Schools (MCFS) provides a warranty for most product purchased through the program. Laptops and “entry level” computer systems (those with a processor speed under 2.0) have a one year warranty. Computer systems with a 2.0+ processor speed usually have a three year warranty. LCD’s and CRT’s, unless otherwise noted in the order confirmation, have a 90 day warranty. Printers have a 30 day warranty. We are not able to provide a warranty on laptop batteries. The warranty for specific product is stated on the original order confirmation form you receive at the time you place an order.

Extended warranty. Beginning August 2009, we will offer customers the option of purchasing an additional one year warranty on laptops for a cost of $50.00 per laptop. The extended warranty is available only at the time of purchase.

Warranty Coverage

The warranty will cover the cost of parts and labor for hardware problems with the equipment. The warranty does not cover accidental damage such as laptops being dropped or mishandled. MCFS will repair the customer’s computer; or will replace the product with comparable equipment if needed. If a problem exists with equipment purchased from MCFS, the first step is to contact the technical staff either by phone – 651-748-7916, email – This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or fax in a request for repair form – 651-747-1613. If the equipment needs to be returned to MCFS for repair/replacement, tech support will instruct the customer on the process for sending the equipment to MCFS. Any costs associated with returning equipment is the customer’s responsibility. MCFS will either repair or replace the equipment and cover the cost to return the equipment to the customer.

The warranty is not transferable and is from the original purchase date. Please allow 2-4 weeks for repair.

Out of Warranty Repair

If you would like to have equipment repaired after the warranty has expired, we will assist you. There is a $20.00 minimum repair fee. Once technical staff have an opportunity to evaluate the problem, you will be notified of any additional charges that may be necessary to cover the cost of time and materials to repair the equipment.

Return Policy

**Our unique location does offer some challenges in how we conduct business. We are not able to invite our customers in to view product that they may be interested in purchasing. Information regarding the product is provided via phone calls, printed materials, and our website.

MCFS is proud of the product that we have to offer to schools and other organizations. If for some reason, you are not 100% satisfied with the product that you have received, we will make every effort to replace or repair the equipment to your satisfaction.

Please call 651-779-2816 for additional information.